Company: Peach Tree
Service_Comment: Server Crash
Hours_Worked: 1
Person_Requesting_Service: Carressa
Bill: Yes
Date: Wednesday, September 05, 2012
Time: 22:23

Work_Completed

UPS unit failed and the server was off. Walked through changing the plugs into surge side only to get the server back up and running.

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Company: Dr. Short
Service_Comment: Network Wiring
Hours_Worked: 10
Person_Requesting_Service: Dr. Short
Bill: Yes
Date: Wednesday, September 12, 2012
Time: 11:49

Work_Completed

01-Sept-2012: Ran 12 wire runs (Front desk, stations 1,2,3,& 4, doctor's office)

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Still need break room & Stations 5 & 6


Company: Peach Tree
Service_Comment: E-mail Issue
Hours_Worked: 1
Person_Requesting_Service: Amy
Bill: Yes
Date: Wednesday, September 12, 2012
Time: 11:53

Work_Completed

E-mail was sending four or five versions to everyone. Checked computer and everything looked good. Problem was with Suddnelink, called and worked with suddenlink to resolve the problem.

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Company: Bowling
Service_Comment: New Patient Tablet System
Hours_Worked: 2
Person_Requesting_Service: Heather
Bill: Yes
Date: Saturday, September 22, 2012
Time: 00:48

Work_Completed

Installed new patient tablet system, including wireless router and configure tablets. Internet wasn't working, so we called sofnet and discovered we were only setup for 10 devices. They expanded to 50 and everything worked.

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Company: Dr. Short
Service_Comment: Move / Pan-X Wire Install
Hours_Worked: 6
Person_Requesting_Service: Dr. Short
Bill: Yes
Date: Saturday, October 06, 2012
Time: 19:10

Work_Completed

03-Oct-2012: Moved equipment from home to the finished office. Worked with CableOne to detemine the porting of the main phone number, since it was ported to a cell phone. Also put in paper work to get the fax number ported. Ran wire from the Pan-X to the network siwtch.

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Company: Dr. Short
Service_Comment: Connectivity Issue / Break Room Phone
Hours_Worked: 4
Person_Requesting_Service: Dr.. Short
Bill: Yes
Date: Saturday, October 06, 2012
Time: 19:17

Work_Completed

03-Oct-2012: Installed break room phone. Worked on Samsun and Toshiba laptops to get them to see the temp server. Disabled Symance Antivirus to allow for connectivity to the temp server. Setup and connected a firewall Internet gateway.

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Company: Dr. Short
Service_Comment: Internet / Phone Install
Hours_Worked: 5
Person_Requesting_Service: Dr. Short
Bill: Yes
Date: Saturday, October 06, 2012
Time: 19:29

Work_Completed

05-Oct-2012: Setup, updated, and installed the 3 laptops. Added antivirus and updated Windows patches and service packs. Worked with CableOne tech to get Ineternet and cable installed into the building. Setup phone sytems, wireless access, and remote access for laptops.

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Company: Dr. Short
Service_Comment: Office Setup
Hours_Worked: 4.5
Person_Requesting_Service: Jene
Bill: Yes
Date: Tuesday, October 09, 2012
Time: 14:42

Work_Completed

Installed Switch for frontdesk. Connected and setup HP printer on the network. Installeds Eaglesoft on three opt laptops. Placed opt laptops in their proper place. Setup remote on laptops.

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Company: Dr. Short
Service_Comment: Printer Setups
Hours_Worked: 1.5
Person_Requesting_Service: Jene
Bill: No
Date: Tuesday, October 09, 2012
Time: 14:44

Work_Completed

Worked with Jene and setup printer on her laptop. Setup printer on the temp server. Altered the print destintation in Eaglesoft.

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Company: Bowling
Service_Comment: Preesia Printing Problem
Hours_Worked: 1
Person_Requesting_Service: Heather
Bill: Yes
Date: Thursday, October 11, 2012
Time: 14:52

Work_Completed

Preesia won't print, reinstalled adobe acrobat reader & had them use firefox (recommended by pressia) Cisco email won't print, as its secure email. Email printed after adobe acrobat reader reinstallation

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Company: Dr. Short
Service_Comment: Default Gateway Issue
Hours_Worked: 2
Person_Requesting_Service: Jenee Short
Bill: Yes
Date: Tuesday, October 16, 2012
Time: 08:53

Work_Completed

12-Oct-2012: Jenee couldn't work on logmein, as the temp server went offline. PC Anywhere on the temp server killed the default gateway, which stopped the server from going online. Uninstalled PC Anywhere and removed some of its regitry settings to return service.

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Company: Dr. Short
Service_Comment: EagleSoft
Hours_Worked: 7
Person_Requesting_Service: Dr. Short
Bill: Yes
Date: Thursday, October 18, 2012
Time: 13:53

Work_Completed

Named all the phones, fixed dialing rules, worked with AT&T to try and port the main phone number. Worked with Eaglesoft support to resolve the Bytewing template problem. Updated shares and changed Eagelsoft to point to the server. Installed and

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Company: Peach Tree
Service_Comment: Amy's Computer
Hours_Worked: 3
Person_Requesting_Service: Amy
Bill: Yes
Date: Thursday, October 18, 2012
Time: 13:54

Work_Completed

Amy's computer wasn't booting properly. Removed some corrupted registry values and ran a system restore to return service. Looked at Linda's machine and will work on it later.

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Company: Bowling
Service_Comment: Memory Issue
Hours_Worked: 2
Person_Requesting_Service: Heather
Bill: Yes
Date: Friday, October 19, 2012
Time: 09:18

Work_Completed

18-Oct-2012: Went to install memory and the server gave a newtwork error. I aborted the memory install and server BIOS upgrade and troubleshoot the network.

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Company: Bowling
Service_Comment: Medisoft Problem
Hours_Worked: 1
Person_Requesting_Service: Heather
Bill: Yes
Date: Friday, October 19, 2012
Time: 11:26

Work_Completed

Medisoft wouldn't run and kept saying it couldn't access the path. Looked at server and verified all settings were correct. Tried to install WINS protocol, but it gave an error that it couldn't find a stable network connection.

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Company: Bowling
Service_Comment: Medisoft Problem
Hours_Worked: 1
Person_Requesting_Service: Heather
Bill: Yes
Date: Friday, October 19, 2012
Time: 11:27

Work_Completed

Medisoft wouldn't run and kept saying it couldn't access the path. Looked at server and verified all settings were correct. Tried to install WINS protocol, but it gave an error that it couldn't find a stable network connection.

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Company: Bowling
Service_Comment: Medisoft Problem
Hours_Worked: 1
Person_Requesting_Service: Heather
Bill: Yes
Date: Friday, October 19, 2012
Time: 11:28

Work_Completed

Medisoft wouldn't run and kept saying it couldn't access the path. Looked at server and verified all settings were correct. Tried to install WINS protocol, but it gave an error that it couldn't find a stable network connection.

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Company: Dr. Short
Service_Comment: Front Desk Machines
Hours_Worked: 4
Person_Requesting_Service: Janee
Bill: Yes
Date: Saturday, October 20, 2012
Time: 19:29

Work_Completed

Installed Eaglesoft and configured printers on 2 front desk machines and Toshiba laptop. Uninstalled Symantec Anti virus, removed all of its left overs, uninstalled PC Anywhere, and installed Avast. Installed Apache Open Office on two front machines. Installed front desk printer on Toshiba laptop and temp server. Redirected all Eaglesoft print jobs to front desk printer. Setup all opt comptuers to print to the front desk printer.

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Company: Peach Tree
Service_Comment: E-Sync Issue
Hours_Worked: 1
Person_Requesting_Service: Amy
Bill: Yes
Date: Tuesday, October 23, 2012
Time: 11:10

Work_Completed

22-Oct-2012: Dentrix requested Avast include all of the Dentrix products in its exclude list. So it didn't try to scan or do anything with it. I made the change and added this into Avast's exclustion list.

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Company: Dr. Short
Service_Comment: PBX Upgrade
Hours_Worked: 4
Person_Requesting_Service: Robyn
Bill: No
Date: Saturday, October 27, 2012
Time: 17:59

Work_Completed

Upgraded PBX to resolve line in use errors

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Company: Peach Tree
Service_Comment: Kimmy's PC Sound
Hours_Worked: 1
Person_Requesting_Service: Kimmy
Bill: Yes
Date: Monday, November 19, 2012
Time: 15:13

Work_Completed

Kimmy's sound isn't working and needs to be checked. Setup all the setting to ensure proper sound, will need to drop by and check it in person.

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Company: PM Hotel
Service_Comment: Fax Issue
Hours_Worked: 1.5
Person_Requesting_Service: Anthea
Bill: Yes
Date: Tuesday, November 20, 2012
Time: 12:44

Work_Completed

19-Nov-2012: Worked with AT&T to help get the regular and business center's fax lines converted to Analog / POTS, due to their faxing problems.

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Company: NTW
Service_Comment: Router Outage
Hours_Worked: 2
Person_Requesting_Service: Allan VanDenBerg
Bill: Yes
Date: Friday, November 30, 2012
Time: 14:04

Work_Completed

Internet stopped working and the router stopped working. Walked Allan and Jena through using the Linksys to take over for the router. Helped work with the AT&T gal to reset the Netopia to get the Internet back.

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192.168.1.3 change to 192.168.1.2


Company: Dr. Short
Service_Comment: Setup X-Ray Email
Hours_Worked: 3
Person_Requesting_Service: Robyn
Bill: Yes
Date: Friday, December 07, 2012
Time: 22:46

Work_Completed

Setup windows Live email accounts to bypass CableOne mail issue and configuration problems. Setup drshort@live.com on both front desk computers. Left note for Robyn

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Company: Dr. Bowling
Service_Comment: Server C:\ Drive Out of Space
Hours_Worked: 2
Person_Requesting_Service: Heather
Bill: Yes
Date: Wednesday, December 12, 2012
Time: 10:28

Work_Completed

C:\ drive reported it was running out of space. Checked installed programs and moved downloads, technical files, and other items from the C:\ drive to the E:\ drive. Cleaned up temp files and ran defrag to optimize performance

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Company: NTW
Service_Comment:
Hours_Worked: 4.5
Person_Requesting_Service: Allan
Bill: Yes
Date: Thursday, December 13, 2012
Time: 20:16

Work_Completed

Installed memory in Jenna's computer. Tested memory and it came up clean. Upgraded routing software on the Linksys to Cisco stuff. Checked and it worked good. Installed new hard drive in server and setup mirroring. Ensured everyone could connect to the Internet and the shared server

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Company: NTW
Service_Comment: Javascript Problems
Hours_Worked: 1
Person_Requesting_Service: Jenna
Bill: Yes
Date: Friday, December 14, 2012
Time: 11:41

Work_Completed

Some of their machines had problems with Javascript running properly. Slowly all of their machines had problems. Walked Jenna through checking machine settings and then logging into the router to change the settings.

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Company: Dr . Rosenberg
Service_Comment: Monitor Display Issue
Hours_Worked: 4
Person_Requesting_Service: Shelly
Bill: Yes
Date: Monday, December 24, 2012
Time: 12:44

Work_Completed

Installed two Microsoft, one Intell, and one HP updates to resolve the display issue. Installed Avast on Exam 4. Replaced hard drive on Exam 5, as it had a virus. Troubleshoot Bay3 and determined it had been dropped and appears to have a h/w problem with the motherboard.

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Company: Dr. Short
Service_Comment: Checkup Visit
Hours_Worked: 4
Person_Requesting_Service: Robyn
Bill: Yes
Date: Monday, January 21, 2013
Time: 14:00

Work_Completed

Added prefixes 2 phone system, added do not distrib 4 doctor's phone.,

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Company: Dr. Rosenberg
Service_Comment: System Board Issues
Hours_Worked: 3.5
Person_Requesting_Service: Shelly
Bill: Yes
Date: Saturday, January 26, 2013
Time: 23:38

Work_Completed

Worked on computers that wouldn't display the monitor.

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Company: RV Park
Service_Comment: WiFi Problem
Hours_Worked: 3.5
Person_Requesting_Service: Dave Schmidt
Bill: Yes
Date: Saturday, February 16, 2013
Time: 16:32

Work_Completed

16-Feb-2013: Worked /w E-Carthage to get WiFi tower problem resolved. E-Carthage sending out an installer to realign the antenna. Reset & fixed the Center Tower, reset the ground on Tower 1, added ping watch dogs 2 units. Worked with RV Park office on wifi complaints.

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Company: Dr. Short
Service_Comment: Eaglesoft & Server Upgrade
Hours_Worked: 5
Person_Requesting_Service: Robin
Bill: Yes
Date: Saturday, February 23, 2013
Time: 21:22

Work_Completed

Upgraded Eaglesoft on server and all computers. Installed Eaglesoft upgrade on new server, transferred the data and redirected all workstations to the new server. Added passwords to all workstations, as the new version requires passwords. Upgraded new server to Windows 7 Profressinoal

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Company: Dr. Short
Service_Comment: V/M Issue
Hours_Worked: 8
Person_Requesting_Service: Robyn
Bill: Yes
Date: Tuesday, February 26, 2013
Time: 18:02

Work_Completed

25-Feb-2013: Worked with CableONe on their v/m being delayed issue. Worked with AT&T to reset the password on voice line. Worked on Scan-X and got new drivers installed for imagaing. Setup XCharge on new server and workstations.

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Company: PTD
Service_Comment: Network Switch
Hours_Worked: 3
Person_Requesting_Service: Kimmy
Bill: Yes
Date: Tuesday, February 26, 2013
Time: 18:03

Work_Completed

Replaced network switch and got all the computer back up and running. (Charge 5 port GB Network Switch)

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Company: PTD
Service_Comment: Okidata MC361
Hours_Worked: 1
Person_Requesting_Service:
Bill: No
Date: Tuesday, February 26, 2013
Time: 18:05

Work_Completed

SV Resume Firmware Running. On the display

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Company: Dr. Rosenberg
Service_Comment: Pittsburg DSL
Hours_Worked: 5
Person_Requesting_Service: Shelly
Bill: Yes
Date: Thursday, March 14, 2013
Time: 13:39

Work_Completed

13-March-2013: Setup AT&T DSL modem, but Pittsburg DSL would seee the modem, but wouldn't connect. Used another Motorolla DSL modem and it came up just fine. Setup DSL account for the 1st time and enabled connection. Installed USB Wireless stick on front desk machine and ensured it could connect to the Internet. Tested both laptops to ensure they worked properly.

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Company: Bowling
Service_Comment: Ethernet Wire
Hours_Worked: 1
Person_Requesting_Service: Heather
Bill: Yes
Date: Thursday, March 14, 2013
Time: 13:40

Work_Completed

Troubleshoot Ethernet wire and discovered the wire was plugged in, but the electical noise was too great to talk on it. Traced wire and found the wire was run with the electrical wire, against code.

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Company: Dr. Short
Service_Comment: Email on Imaging Machine
Hours_Worked: 2
Person_Requesting_Service: Robyn
Bill: Yes
Date: Thursday, March 14, 2013
Time: 13:43

Work_Completed

Installed Thunderbird on Imagaing machine, but Eaglesoft still didn't see an email program. Troubleshoot and found the win.ini file didn't have the proper default setting to point to the email program. Added the proper lines and it worked. Troubleshoot email on the front desk machine.

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Company: Peach Tree
Service_Comment: New Printer
Hours_Worked: 1
Person_Requesting_Service: Kimmy
Bill: Yes
Date: Thursday, March 21, 2013
Time: 12:41

Work_Completed

Setup wireless network for new printer, PTDDW. Assigned IP address 192.168.0.10 to the new printer. Gave printer service guy the network name and the encryption key for access.

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Company: Bowling
Service_Comment: New Room Network
Hours_Worked: 1
Person_Requesting_Service: Bowling
Bill: Yes
Date: Thursday, March 28, 2013
Time: 07:28

Work_Completed

25-Marc-2013: Workd with Doctor on the backing up of his visit recordings, smart TV, and new laptop. Added new head to Ethernet cord in the new room. 26-Mar-2013: Worked with Heather over the phone, to restore doctor's voice recording files from the backup system.

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Company: Peach Tree
Service_Comment: Amy's Computer
Hours_Worked: 1
Person_Requesting_Service: Amy
Bill: Yes
Date: Tuesday, April 02, 2013
Time: 15:01

Work_Completed

Her computer started acting strange and now anytime it boots, it goes straight to a dumping memory screen. IE would take them to different sites and not the sites they requested. - Walked her through shutting down and running a system restore.

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Company: Peach Tree
Service_Comment: Amy's Virus
Hours_Worked: 4
Person_Requesting_Service: Amy
Bill: Yes
Date: Saturday, April 06, 2013
Time: 13:01

Work_Completed

02-April-2013: Worked on Amy's computer. Updated Antivirus on all computers and cleaned off virus

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Company: Peach Tree
Service_Comment: Virus
Hours_Worked: 10
Person_Requesting_Service: Amy
Bill: Yes
Date: Wednesday, April 10, 2013
Time: 09:44

Work_Completed

06-April-2013: Cleaned off virus off of Amy's and Dr. Woody's machine. Repaired the boot files on both machines and ensured Dentrix could come up properly on Amy's computer. Checked other computers to ensure they hadn't been comprimised by the virus and root kit.

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Company: Bowling
Service_Comment: Dragon Naturally Speaking
Hours_Worked: 1
Person_Requesting_Service: Heather
Bill: Yes
Date: Wednesday, April 10, 2013
Time: 09:45

Work_Completed

08-April-2013: Worked on doctor's computer to allow him to use his bluetooth headset for his dragon naturally speaking software.

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Company: Peach Tree
Service_Comment: DB Problem
Hours_Worked: 1
Person_Requesting_Service: Kimmy
Bill: Yes
Date: Monday, May 20, 2013
Time: 09:57

Work_Completed

DB wouldn't allow the loading of software. Rebuilt the DB and fixed the error. This allowed all machines to come up properly.

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